Bilingual Parts Advisor
Laval, Quebec · Full-Time · $30.00 - $33.00 / hour
An established crane and heavy-equipment dealer is hiring an experienced bilingual Parts Advisor for its Laval branch - sourcing and locating parts, quoting, order entry and inventory, serving customers at the counter, by phone and by email. Strong French and working English both required.
An established crane and heavy-equipment dealer is hiring an experienced Parts Advisor for its Laval, Quebec branch. You would help customers, technicians and internal teams identify, source, order, receive and track the parts that keep equipment running. Schedule: - Full-time, permanent - Monday to Friday, 8:30am - 4:30pm - On-site in Laval; occasional overtime at peak periods or during inventory counts What you'll do: - Respond to parts inquiries and assist customers in person, by telephone and by email - Identify, source and locate parts, including non-stock and hard-to-find items - Prepare accurate quotes, invoices and customer statements - Process and follow up on orders, quotes and back orders - Keep customers informed of order status, availability and expected delivery dates - Monitor shortages and work with suppliers to expedite orders - Coordinate shipments and special delivery requests - Receive, verify and organize incoming inventory and support inventory counts - Support service technicians and the Parts Manager - Complete occasional local parts pickups or deliveries What you bring: - Minimum 3 years in a parts, inventory, service, automotive, heavy equipment or related mechanical parts environment - Experience in automotive, heavy equipment, industrial, agricultural or powersports parts is strongly preferred - Strong spoken and written French, plus a good working knowledge of spoken and written English - the role involves regular contact with customers and suppliers outside Quebec and technical documentation that is not always available in French - Experience with parts catalogues, inventory management, ERP or order-entry systems is an asset - High school diploma or equivalent and a valid driver's licence - Forklift certification is an asset; training may be provided What's offered: - $30.00 - $33.00 per hour - Extended health and dental benefits after three months - Company pension plan and RRSP matching after one year of service - Paid time off - Hands-on training and a supportive team